Help Center | DCS Store

Do you deliver internationally?

Currently, we only deliver within the UK.

Do you offer free shipping?

Yes, we offer free standard shipping on orders over £50.

Can I track my order?

Absolutely! Once your order is dispatched, you’ll receive a tracking number via email.

How long does shipping take?

Standard delivery typically takes 3-5 business days.

What is your return policy?

We accept returns of unused and unopened products within 30 days of delivery. Please contact us to initiate a return.

How long does it take to process a refund?

Refunds are processed within 5-7 business days after we receive the returned items.

Are your products eco-friendly?

We are committed to sustainability and offer a wide range of eco-friendly cleaning products. Look for the “Eco-Friendly” label on our website.

Can I request a product that’s not listed on your website?

If you’re looking for something specific, reach out to us, and we’ll do our best to accommodate your request.

Do you sell in bulk?

Yes, we offer bulk purchasing options for businesses and large orders. Contact us for special pricing.

How can I contact customer service?

You can contact us via email at admin@dcs-ltd.org or call us at 0330 002 9492. Our team is available Monday to Friday, 8 AM to 4 PM.

Do you offer advice on cleaning products?

Yes, our knowledgeable team is happy to help you choose the right products for your needs. Contact us for personalised recommendations.

How do I place an order?

To place an order, browse our website, add items to your cart, and follow the checkout process. You’ll receive a confirmation email once your order is completed.

What payment methods do you accept?

We accept all major credit and debit cards and PayPal.

Can I cancel or change my order after placing it?

Yes, you can modify or cancel your order within 24 hours of placing it. Please contact our customer service team as soon as possible.